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This website is operated by Heroic IT Solutions cc 2007/220120/23, trading as IT HERO with head office address located at 117 Kessel street, Fairland, Johannesburg, South Africa; which is referred to as “IT HERO” in these Terms of Use.


Your Acceptance


By accessing or using this website, you signify your acknowledgement and agreement to these Terms of Use, and to IT HERO’s Privacy Policy and Cookie Policy which; collectively, form IT HERO’s terms and conditions and govern IT HERO’s relationship with you in relation to this website.


If you do not agree with any part of IT HERO’s terms and conditions, please do not browse or use this website.


IT HERO may, without notice to you, at any time, revise these Terms of Use and any other information contained in this website. IT HERO may also make improvements or changes in the products, services, or programs described in this website at any time without notice, and you agree to be bound by such improvements or changes.


You are encouraged to periodically review IT HERO’s terms and conditions.




All contents (including names and logos) of this website are protected by copyright owned by IT HERO. All rights reserved. Copying, reproducing, adaptation, publication or creation of derivative works of any part of this website is prohibited.


By complying with IT HERO’s terms and conditions, you have a non-exclusive, non-transferable, and limited permission to access this website as a client or potential client of IT HERO.


IT HERO does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights.


Any software and other materials that are made available on this website for downloading, access, or other form of use will be governed by their own license terms, conditions, and notices. Your failure in complying with such terms, conditions, and notices may result in automatic termination of any rights granted to you without prior notice. In this case, you shall immediately destroy all copies of downloaded materials in your possession or control.

These terms and conditions contain all the terms of your agreement with IT HERO relating to your purchase.
In the event that any of these terms are determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining terms.
New products arrive directly from manufacturers in sealed packaging.
Demo products have been used as display models and are in a like-new condition.
Refurbished products have previously been used under corporate lease, after which the products are refurbished to an A-grade condition with minimum wear visible.
IT HERO reserves the right to withhold technical support for any reason whatsoever.
IT HERO reserves the right to withhold services and products as a result of any payment dispute.


Limited Right to Use


Unless otherwise specified, you may not copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.



No sale shall be considered concluded until funds have been received by us and cleared by our bank.
In the event of stock not being available, PC Laptops reserves the right to either fulfil the order with a similar product of equal value or to refund the purchase amount less administration fee - see Refunds category for detailed information.
All pricing includes VAT, pricing and specifications are subject to change without prior notice, ruling rate of exchange applies, Errors & Omissions Excepted (E&OE).



Unless specifically advertised, all prices shown in this website exclude Value Added Tax (VAT).

Errors and omissions expected


Disclosure of Information


IT HERO does not claim ownership of the information you provide to IT HERO (including feedback, ratings, reviews and suggestions) through this website or in connection with this website. However, by posting, providing or submitting any information to IT HERO (“Submission”), you grant IT HERO a royalty-free, irrevocable and non-exclusive right to use, modify, adapt, reproduce, create derivative works from, translate, edit, perform, distribute, and display your Submission in any media.


IT HERO is under no obligation to post or use any Submission you may provide and IT HERO may remove any Submission at any time in its sole discretion, and IT HERO takes no responsibility and assumes no liability for your Submission.


By posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submission.


No compensation will be paid to you with respect to the use of your Submission.


Privacy Policy


IT HERO is committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which your personal information will be collected, used and disclosed. Please refer to the policy for more information.




IT HERO applies a range of security controls to protect its website from unauthorised access, however, due to risks involving the use of internet, IT HERO recommends you take appropriate and adequate precautions when using this website. IT HERO also recommends you use an appropriate firewall and up-to-date anti-virus software to protect your computer systems.


IT HERO shall not be liable for any interference with or damage to your computer system, software or data occurring in connection with or relating to this website or its use.


Links to Third Parties Websites


This website may contain links to third parties’ websites, however IT HERO is under no control of third parties’ websites and is not responsible for the contents, changes or the availability of those websites. IT HERO makes no warranties and accepts no liability in relation to your use of these third parties’ websites and to the material contained on such websites. Links that IT HERO may provide to you in this website are for your exclusive convenience only and IT HERO does not endorse such websites.

Delivery of product

The complete balance needs to reflect in our bank account before orders can be processed and dispatched.
IT HERO uses third party couriers to deliver nationwide.
Lead time on deliveries take 2-5 business days for regional areas but outlying areas may take longer.
IT HERO takes no responsibility for extended lead times on delivery due to unforeseen circumstances and external factors; such as strikes, riots, looting and/or Covid-19 related cases, etc.
IT HERO ensures your order is in good condition upon dispatch.
All parcels shipped from IT HERO and delivered by third party couriers are insured. Should the courier not complete the delivery of your order, PC Laptops will refund or replace the products equivalent to the value of the original order as agreed upon by IT HERO and the client.
Courier fees are at the client’s own cost.

Workshop terms and conditions

This Agreement represents the entire Agreement between the Customer and IT HERO.
All products booked in at IT HERO are at the customer’s own risk.
IT HERO gives free quotations on all repairs and no quote rejection fees are applicable.
All quotations are subject to the availability of input goods or services by the supplier. Prices quoted are subject to any increase in the cost price, including currency fluctuations, before acceptance of the order.
All repair quotes accepted by the customer will be billed accordingly. Products booked in will not be released until payment has reflected.
Please allow 1-4 working days for any feedback or a quotation on all booked in jobs.
Delivery and performance times quoted are estimates and are not binding on the Supplier.
Priority fee is applicable on all urgent jobs which require immediate assistance. (R750.00 excluding VAT)
Repair warranties are immediately void should the product be tampered with in any way, if there are signs of physical damage, or if the incorrect AC Adapter was used
No warranties are applicable on software related repairs.
The warranty term for hardware replacements will start on the date of invoice and will be valid for the period relevant to the product purchased.
The customer agrees that neither IT HERO nor any of its employees will be liable for any negligent or innocent misrepresentations made to the customer.
Warranties start on the date of invoice and not on the date of collection.
IT HERO reserve the right to sell any equipment after 90 days to defray costs.
All products booked in at PC Laptops are at the customer’s own risk. Thus, it is recommended that the customer has insurance on products should any damages occur. IT HERO technicians are qualified and equipped to service or repair your products and take precautionary measures to minimize the risks. IT HERO does not accept liability for:

any data lost as a result of IT HERO fulfilling the services requested by the customer. As such please ensure that all data on hard-disk drives and/or any other storage devices has been backed up, and all removable media, such as diskettes, CDs, PC Cards, removable storage, adapters, etc. has been removed.
any problems it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification, or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s Internet Service Provider (ISP).



Your access to use of and reliance on this website and content accessed through this website is entirely at your own risk. This website is provided on an "as is" or "as available" basis without any warranties of any kind.


IT HERO does not assure that all information in this website is accurate and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website.


IT HERO does not warrant that your access to this website will be uninterrupted, timely, secure, error-free, or that content loss won’t occur. IT HERO, therefore, disclaims all warranties for or with respect to any kind of virus, malware, or harmful content or components accessed or received as a result of the use of this website or content accessed through this website.


Warranty Policy

Except as expressly set forth in the warranty, PC Laptops makes no other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. PC Laptops expressly disclaims all warranties not stated within the terms of our warranties.
Refurbished and Demo products are held to strict protocols and evaluated to ensure that the hardware and all internal components are in excellent condition upon leaving the PC Laptops premises.
The warranty term will start on the date of invoice and will be valid for the period relevant to the product purchased.
PC Laptops does not warrant that the operation of this product will be uninterrupted or error free. PC Laptops is not responsible for any loss or damage that occurs, and it is your sole responsibly to ensure the periodic servicing and backup of your product and its data.
The warranty does not apply to expendable parts.
The warranty does not extend to any product from which the serial number has been removed.
The warranty does not extend to any product that has been damaged or rendered defective as a result of:
(A) accident, misuse, abuse, problems as a result of electrical power or other external causes
(B) by usage outside of normal usage parameters as stated by the respective manufacturer
(C) service or modification by anyone who is not an authorized agent for the product.
The warranty does not extend to software, either:
(A) Operating system software, even if preloaded
(B) Application software, even if preloaded.
Your warranty claim will only be considered when you produce an original invoice. Kindly note that warranties are not transferable.
Should you ship the products to PC Laptops, ensure that the products are in their original or equivalent packaging. Shipping charges are carried by the client. Clients accept the risk of loss or damage during shipment.
PC Laptops does not accept liability for any lost data or software. As such please ensure that all data on hard-disk drives and/or any other storage devices has been backed up, and all removable media, such as diskettes, CDs, PC Cards, removable storage, adapters, etc. has been removed.

New & Demo Products:

The warranty is stipulated per product and maintained by the respective manufacturer.
All warranty claims can be done by submitting your product directly to the manufacturer, or via an accredited agent, or via PC Laptops.
Should you want PC Laptops to claim the warranty on your behalf, the product needs to be returned and booked in at PC Laptops.
Terms and conditions of the warranty’s cover are as stated by the relevant manufacturer.

Refurbished Products:

Refurbished products have a six-month Carry-In Warranty and is maintained by PC Laptops.
The warranty does not include software.
All used Batteries tested to give  +- 40 minutes.
Batteries and chargers have a seven-day Dead On Arrival (DOA) warranty.
All warranty claims need to be returned and booked in at PC Laptops for repairs.
During the warranty period PC Laptops will repair or replace products covered under the warranty.
If PC Laptops repairs or replaces a product, its warranty term is not extended.
PC Laptops reserves the right to refund the customer, less costs incurred, for the product should the terms of warranty not be able to be carried out.
PC Laptops will ship the repaired or replacement products to you at your expense, only if, and when, all payments have been met.
No assurances are made as to the turnaround times in performing a warranty claim.



Published on 4 April 2022

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