About Us
We started in IT support, naturally evolving with our customers -
and we love it.
We don't believe in being the most expensive-
we care about delivery, professionalism and trusted relationships.
Many of our customers have been with us for more
than 10 years and still very happy.
We respect the importance of what we do,
always putting ourselves in your shoes with everything we do.
Our Mission
Providing lifetime value service and support to our clients. Remaining committed to deliver to our clients at a competitive cost, while adding value to their IT investment.
Thinking of switching IT providers? We’re completely different to other IT support companies…
WE LISTEN
We take the time to understand your business needs and listen to your requirements in full. We won’t talk technical jargon to you. Instead we’ll work with you to establish the business objectives and plan how to reach those goals through our technology roadmap plan.
WE’RE QUICK
We resolve 93% of our helpdesk calls remotely within 24 hours. Our service desk response is quick!! We won’t keep you hanging on to get answer to your IT problems. We respond to critical issues within 15 minutes or less!
WE’RE PROACTIVE
We’re Proactive We don’t wait around for problems to happen. We’ll proactively monitor and manage your IT infrastructure to avoid major IT problems happening in the first place.
It’s so easy to Switch to IT HERO,