Managed IT Services

The continued health and maintenance of your business IT infrastructure is of paramount importance – IT is typically the second-largest budget item in a business, making it a vital investment to protect.

 

Outsourcing the management of your IT is the ideal solution to help you achieve maximum results from your hardware and software, in addition to having access to a large team of skilled technicians.

Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations.

 

Additionally, having all of your technological resources fully available at all times means there is no lost productivity due to IT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to IT consulting and advanced proactive preventative measures.

 

Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

How IT HERO Provides Managed IT Services,

or refereed to as M.I.T.S. as our acronym

OUR IT SYSTEMS MANAGEMENT DECREASES RISKS TO YOUR COMPANY

Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, wearable technology and the like all store and transmit data and thus require the strictest security measures.

At IT HERO our team will improve the security of your company providing but not limited to the ideal anti-virus solutions, network security and perimeter defence systems, right through to archiving to regulatory standards and planning your backup and disaster recovery, ensuring that your company’ data is secure and safely stored in the cloud.

Our cloud computing improves the way your company operates as well as provides much-needed assistance in the event of a man-made or natural disaster.

WE PROACTIVELY APPROACH YOUR

IT ISSUES

As part of our managed service, servers onsite will be monitored through our RMM support agents which report to our helpdesk on any critical failures, low disk space, service unexpected failures etc.

This allows the IT HERO team to rectify any issue as soon as possible, being more of a pro-active approach to ICT rather than the traditional break fix method.

We understand that data management represents significant value to every company and we proactively work with Backup and Disaster Recovery (BDR) solutions offering our clients continuity by combining Remote Monitoring and Management (RMM) intelligence with regular, encrypted backups, cloud computing capabilities and IT systems virtualization.

WE MAXIMIZE YOUR COMPANY UPTIME

Our executive clients are completely prepared for emergencies that could damage their accounts and credibility. We keep their uptime acting as a turnkey solution to ensure the safety of their companies critical data in any

disaster situation.

With our proactive service, we identify and prevent downtime, keeping your IT systems running smoothly and efficiently, so you as our executive client can focus on your core business operations / strategic planning and on your clients, increasing functionality and the ever so important focus on customer service.

WE PROVIDE YOU ACCESS TO THE LATEST TECHNOLOGY

IT HERO as an outside technical solutions team recognize the value of working with your company and is ready to provide the business-grade technology for your IT systems and infrastructure.

In this way, your company benefits from gaining access to the latest technology and business-grade solutions that maintain uptime and profitability, such as RMM, BDR and cloud computing and seize the opportunities of tomorrow by proving that amazing things can happen when we connect the previously unconnected.

WE DECREASE YOUR COSTS

The optimized IT environment engineered by IT HERO offers value-added cost savings using sophisticated software which pro-actively watches the health of critical equipment and services running your company.

No matter what time a crisis hits, you will have a team ready to resolve it. Paying a fixed monthly fee to us as your Managed IT Solutions provider, you will be ensuring your IT budget is utilised through efficiency to keep your company up to date with best practices and state of the art equipment.

WE OFFER ICT MEETINGS

We are always available to attend to Information and Communication Technology (ICT) meetings onsite or via web with our clients as required.

 

We are pro-active in keeping our managed service clients up to date with trends and technology available in the world that we believe will benefit their everyday operation.

Our project team is committed to deliver outcomes and in deploy great solutions to our clients. We believe in ultimate transparency and in doing so we will organise regular monthly IT meetings to discuss your company, what we suggest, new technologies, best practices, and the performance of our team from your interaction.